New online claim system for veterans


The Department of Veterans’ Affairs (DVA) has launched a new online claims system for allied health providers servicing the veteran community.

DVA Webclaim is a no-cost online service that has been developed specifically to help reduce the administrative costs and practice resources required to service the needs of veterans. It is now accessible to all allied, dental and optical health providers through the Department of Human Services (DHS) Health Professional Online Services (HPOS) portal.

The system enables providers to lodge claims through an online ‘smart form’, reducing the resource costs and delays associated with preparing and lodging paper-based claims, and it will also allow providers to cancel paid claims before they are paid, download up to two years of DVA claiming history and enquire about specific claims using the secure email facility.

DVA values the allied health, dental and optical professionals who continue to provide services to veteran clients and will continue to provide high quality services to the veteran community.

To access DVA Webclaim health professionals will need a Medicare provider number and an individual Public Key Infrastructure (PKI) certificate. To register for an Individual PKI Certificate visit the DHS PKI page to fill out an application form.

More information on DVA Webclaim can be found at


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